Talking about my relatives
Neutral forms — usually without お or さん
In Japanese, the form of a word depends not only on whose family you are talking about, but also on whether you are speaking about a relative to someone else or addressing that relative directly.
For example, when speaking to someone else about your own mother, you usually say 母(はは). But when addressing your mother, you say お母さん(おかあさん). The same お母さん(おかあさん) is used when speaking about the other person’s mother.
Neutral forms — usually without お or さん
Polite forms with お・さん or ご
Polite and familiar forms are also used here
My mother is a teacher. I am talking to someone else about my mother.
How is your mother? A polite question about the other person’s mother.
Mum, thank you! I am speaking directly to my own mother.
My father is an office worker. I am talking to someone else about my family.
Use 母(はは) when talking to someone else about your own mother. Use お母さん(おかあさん) when talking about someone else’s mother or addressing your own mother. The same principle applies to fathers: 父(ちち) and お父さん(おとうさん).